Customer Charter

Tandridge Trust is a community-focused leisure trust which aspires to deliver an exceptional customer experience and inspire new audiences to develop active lifestyles.  This is Customer Charter, below, and it sets out what you can expect at our centres and is our commitment to you:

Our Staff
Our staff will strive to be friendly, qualified, helpful, efficient and knowledgeable at all times, providing a prompt, professional, and quality service.

Activities and Facilities
We will provide a range of services and activities for all ages and ability within a safe and welcoming environment.

Customer Information
We will make sure that all communication channels are polite, informative, relevant, clear and efficient.

Confidentiality
All personal information disclosed to us by customers will at all times remain strictly confidential and will be kept in accordance with the Data Protection Act 1998.

Listening to our Customers
As part of our continuing commitment to improve the facilities and services we provide, we value your feedback. We need to know not only when you are satisfied so that we can maintain standards and feedback positive comments to our staff, but also when you are dissatisfied so that we can look to improve our service.  Any suggestions you have on how we can improve are always welcomed and will be considered in a business context. We will publish the ways in which customer feedback has brought about improvement.

What we expect from our customers
We expect our customers to treat our staff, our facilities, our property and the property of others with respect, in accordance with centre rules/etiquette. Failure to do so may result in a customer being asked to leave the premises.